Find answers to common questions about our products, shipping, and policies. If you can't find what you're looking for, feel free to contact us.
Yes, we ship strictly within Europe and select international destinations. Shipping costs will apply, and will be added at checkout.
We do not offer cash refunds. However, we offer a 7-day replacement policy for damaged or defective items, or if you receive the wrong product. Please see our Terms & Conditions for more details.
We recommend storing your jewelry in a dry place. Avoid contact with perfumes, lotions, and harsh chemicals. Clean gently with a soft cloth to maintain its shine.
Yes, all our diamonds and gemstones are 100% authentic and ethically sourced. Each piece comes with a certificate of authenticity where applicable.
Yes! We offer customization services for select rings and necklaces. Please contact our support team at thehelenjewellery@gmail.com to discuss your custom design.
Standard shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination.
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